Ecom Express — I ordered a watch from nailzvilla and I got the used watch.

Navyashree R

from Mumbai, Maharashtra

Address:	#214/17 Karnataka layout 2nd stage Basaweshwarnagar post, Kaverinagat, Bangalore, Karnataka, 560079
Website:	Nailzvilla.com

I ordered a watch from the website nailzvilla.com and the delivered watch has scratches all over it. It is a used product and i want my money back for it. Could you please help with this.
There is no phone number or return option or any means in the website.
It was delivered via bluedart.

Order id : 3347
Courier service company : bluedart
Awb no. : [protected]

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Ecom Express customer support has been notified about the posted complaint.

Verified Support

Nov 05, 2019

Ecom Express Customer Care's response Dear Sir,

Greetings from Ecom Express.

We request you to coordinate with concern portal as you have raised your complaint in Ecom Express.

Regards
Ecom Express