Ecom Express — I ordered product from reliance digital - AWB - [protected]

Khushboo Ghimitre

Mar 31, 2023

Address:

Farukh Nagar

Very poor service by ecom express, i ordered a product from reliance digital on 24 march and it was to be delivered on 30 march 2023 by ecom express and still my order hasnt arrived and they dont even have a proper contact number to know the status and from past 3 days its showing same status that is in transit . My AWB Number is - [protected] .
i dont know if you cant handle such products then shut the company i will write it to reliance digital as well for choosing such a bad shipping company

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Comments

Parwati ghimire

Apr 1, 2023

pathetic service still it showing in transit, no call or update on the courier

Ecom Express Customer Care

from Mumbai, Maharashtra

Apr 1, 2023

Verified Support

Dear Sir/Mam,

Greetings From Ecom Express.

Thank you for writing to us. Pleased be informed that the delivery of the said shipment has been delayed while in transit due to the requirement of E-Waybill. We are coordinating with our concerned team and get this expedited and shall keep you updated on the same. You can contact your shopping portal for assistance.

We regret for the inconvenience caused to you due to the delay in delivery of this shipment.

Regards,
Team Ecom Express

Khushboo Ghimitre's [Complaint's author] reply, Apr 3, 2023

Hi Team

Help Me !! (no way to connect with your courier service)

Just see the attached photo. It's been 10 days and my phone is in transit and now the new story is that ECOM express is saying they don't have a E-way Bill and i don't know for you guys the money is small or big but for me my hard earned money and your customer service says that you will get the phone but when even your reliance people don't know.
I guess this is the first and last time I am using reliance .

I still request you to please get my phone delivered it was for my mom birthday and also if you want to connect with me connect me on +91 8800818805

I ordered an Iphone 14 from your website for my mom's birthday and thought it would arrive on time but because of the courier company ECOM Express the order which was supposed to be delivered by 30 march 2023 hasn't arrived yet.

I don't know why such a big giant company like Reliance has chosen such a shitty courier service - ECOM Express, there is no contact number to know where is my parcel and also by looking at internet i called at one contact number they said my order is cancelled and hang up the phone on my face .

Then i spoke to your customer service same rudeness and answer that they are not aware just imagine almost a lakh rupee worth product, there is no where i can get an update on the delivery and also it was first time i buyed product from reliance that too 3000 expensive then flipkart and amazon just because of your reputation but team i guess it wasn't worth it .

All my excitement for my mum's birthday has gone and now I am worried that my money will go in vain if I don't get an update .

request you seniors to look into the matter and get my phone delivered asap.

AWB Number - 2068019769
Order number - RDF49390278
Complaint Number - 680260404790