Ecom Express — I want to return the product and I want a refund

I did not order any product from your website but still a delivery guy delivered it to me and I paid him 390 rs. but when I asked my family, they said they didn't order.
I want to return this courier to you and provide refund.
AWB no. [[protected]]
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Ecom Express customer support has been notified about the posted complaint.
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Dear Sir/Mam,

Greetings from Ecom Express

Thank you for writing to us. We regret for the inconvenience caused to you. Please be informed that we are the Logistics service provider and we deliver the shipment packages as it is handed over to us. In case you have any issue regarding the content of the package, request you to kindly contact your shopping portal.

Meanwhile, please share your tracking number to [protected]@ecomexpress.in as we are unable to view the same. (Shows protected)

Regards,
Team Ecom Express
Dear Sarika,

Greetings from Ecom Express

Request you to kindly provide the 9 or 10 digit AWB / tracking number (shows protected) or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

Regards,

Team Ecom Express

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