Ecom Express — I'm complaining about my order is not delivered

My order is not delivered yet but they updated status as order already delivered awb no: [protected]
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Ecom Express customer support has been notified about the posted complaint.
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Dear Mam,

Greetings from Ecom Express

Please accept our sincere apology for the delay in resolving your complaint. As we are unable to provide your the POD or delivery confirmation, so request you to kindly contact your shopping portal for further assistance.

Please be noted this matter has been investigated and strict disciplinary action taken against the errant officials to avoid such incidence. 

Regards,
Ramen
Team Ecom Express

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