Ecom Express — Insensitive in delivery and to urgency in delivery life saving drugs

Kuldip Thapa

May 18, 2022

Address:

Samriddhi apartment 130 Dr. Zakir Hussien Road Darjeeling 731404

Hi,

I ordered medicines on 13th May 2022 from Nedmeds. I got a message from delivery partner Ecom express that your order will be delivered on 17th May yet received no call and the same happened on 18th (today0. Finally when I called at 6 PM they were clueless and said will call back. They called back and asked us to come to a location 2 kilometres away to pickup.

This is absolutely ridiculous when it is clearly written in package that its is “URGENT”. These are kidney transplant medicines are are very important and needs to be delivered on time. It has happened with ECOM before while ordering medicine from NEDMEDS as had to go to their office after no deliver was made post 3 days receiving the package at their office.

It is really unacceptable that they should treat packages marked as "Medicine and URGENT" so carelessly.

Regards,

Kuldip Thapa

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Ecom Express customer support has been notified about the posted complaint.

Verified Support

May 20, 2022

Ecom Express Customer Care's response Dear Kuldip,

Greetings from Ecom Express

We regret for the inconvenience caused. Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

Regards,
Team Ecom Express