Ecom Express — irresponsible service

Priya Anas

Address:

560068

Hi Team,
My order #[protected] was supposed to be delivered on 9th of March. But I am getting a message stating "We couldn't deliver your order today as you were not available", But I didn't receive any call from the delivery guy.The same happened on 10th march, I rescheduled it for today between 4 PM to 9 PM, I made a call to the guy as soon as I received the Pin & OTP, after 2 rings the call got disconnected. I was waiting for the package but not one came & no one called but the status has been changed to "Delivery failed". As soon as i found this status notification i tried calling the person but couldn't reach him. This has been happening since 3 days.

The name of the delivery guy is " Vijay Sagar Srinivas". I suspect he must not be having the patience to wait until the corona virus prevention notification voice message gets over before my mobile rings. In that case he should atleast attend my call when I tried calling him as soon as I receive the PIN & OTP. But I receive calls from others . It looks like mere negligence and ignorance.

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Ecom Express customer support has been notified about the posted complaint.

Verified Support

Mar 13, 2020

Ecom Express Customer Care's response Dear Sir,

Greetings from ECOM Express

We are sorry to hear about your experience due to non-delivery of shipment and the updated reason from our center. We shall take up the matter with the concerned team to expedite the delivery of your shipment and keep you updated on the same.

Regards,
Ramen
Team ECOM Express

Verified Support

Mar 14, 2020

Ecom Express Customer Care's response Dear Mam,

Greetings From ECOM Express.

With reference to your query regarding the AWB number [protected], as per our records the said shipment has been delivered on 13th March at the registered address.

Request you to kindly check and confirm back in case you have not received the same or require any further assistance from our end.

Regards,
Ramen
Team ECOM Express

Mar 15, 2020

Updated by Priya Anas The issue has been resolved since they have delivered the product after logging a complaint.