Ecom Express — irresponsive nature of varanasi centre & delaying product delivery

Pranjay Mishra

from Delhi, Delhi

Address:

Varanasi, Uttar Pradesh, 221005

Sir/mam,
I was supposed to receive my order at most by oct 11th, 2019 but i haven't received it yet. Airway bill no. '[protected]'. I went to the delivery centre of varanasi & asked for my product on oct 12th, 2019. They carelessly responded me to check for my product next day because they were having workload. I asked for their contact number so that i can confirm before coming to centre next time (As it is not very convenient to travel from my location). But today, one person gave me the contact no. Of another & now no one is picking calls anymore. It was seriously an unpleasant experience with 'ecom express' services.
I need my product urgently. Kindly, look into the matter & help me.
Thankyou

Product - redmi note 7 pro (Neptune blue, 64 gb) (Prepaid)
Contact numbers of varanasi centre given to me - [protected], [protected]

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Ecom Express customer support has been notified about the posted complaint.

Verified Support

Oct 13, 2019

Ecom Express Customer Care's response Dear Sir,

Greetings from ECOM Express

We are sorry to hear about your experience due to non-delivery of shipment and the updated reason from our center. We shall take up the matter with the concerned team to expedite the delivery of your shipment and keep you updated on the same.

Regards,
ECOM Express Team

Verified Support

Nov 20, 2019

Ecom Express Customer Care's response Dear Sir,

Greetings From ECOM Express.

With reference to your query regarding the AWB number [protected], as per our records the said shipment has been delivered at the registered address.

Request you to kindly check and confirm back in case you have not received the same or require any further assistance from our end.

Regards,
Team ECOM Express