[Resolved] Ecom Express — item didn't delivered to me and updated as delivered | |||
On 10th oct 2019, ecom express delivery agent called me at around 2:55-3:00 pm (From [protected]) and told me that he'll deliver my item on that day. But he didn't came. Again i called him at 10:47 pm and he was saying that he'll come and told me to wait outside of my house. I was waiting for him after that he again called me (From[protected] and told me that he'll deliver my item on 11th oct morning time and at that time he updated deliver status as delivered. I didn't told him anything as he will be deliver my item on the next day. But after that he didn't come to deliver my item on next day also (I. E. 11th oct) and till today i didn't received my item. Awb [protected] please do investigate and solve my issue asap. Thanks. Was this information helpful? | |||
Dec 24, 2019 Complaint marked as Resolved Got a call from Ecom Express after complaining about my issue here... and they forced the delivery guy to deliver my product on next day. Thank You so much. Ecom Express customer support has been notified about the posted complaint. Oct 14, 2019 Updated by Richav Chakrabarty Here is my screen shot of awb number with delivery status. Please look into my issue. Verified Support Oct 14, 2019 Ecom Express Customer Care's response Dear Sir/Mam, Greetings from ECOM Express We regret the inconvenience. Please share the 9 or 10 digit shipment AWB/tracking number at [protected]@ecomexpress.in for us to assist you and resolve your complaint/query. Regards, Team ECOM Express Verified Support Oct 14, 2019 Ecom Express Customer Care's response Dear Sir, Greetings From ECOM Express. We are sorry to hear about your experience. We have noted your complaint regarding non-delivery of shipment and we are coordinating with the concerned team to get this resolved at the earliest. Meanwhile, please email us your contact number at [protected]@ecomexpress.in. Regards, Team ECOM Express | |||
 2 Comments | |||
Comments
Recently your company delivered the shirts to me it is not good at all I want to return the order
Ecom Express Customer Care's response, Oct 14, 2019
Verified Support
Dear Sir,
Greetings from ECOM Express
We regret the inconvenience. Please share the 9 or 10 digit shipment AWB/tracking number at customercare@ecomexpress.in for us to assist you and resolve your complaint/query.
Regards,
Team ECOM Express
Greetings from ECOM Express
We regret the inconvenience. Please share the 9 or 10 digit shipment AWB/tracking number at customercare@ecomexpress.in for us to assist you and resolve your complaint/query.
Regards,
Team ECOM Express
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
35%
Complaints
6402
Pending
3646
Resolved
1262
+91 11 3021 2000
+91 11 6659 8800
No. 14/12/2, Samalka,Old Delhi-Gurgaon Road, New Delhi, Delhi, India - 110037
View all Ecom Express contact information
AWB : [protected]
Greetings From ECOM Express.
With reference to your query regarding the AWB number 8546575018, as per our records the said shipment has been delivered on 10 Oct at your registered address. Request you to kindly check and confirm back in case you have not received the same or require any further assistance from our end.
Regards,
Team ECOM Express