Ecom Express — Item not delivered but message came that item has been delivered

PaulVai

from Hāora, West Bengal

Address:

Vill - KOTALDI P.O- MURADI DIST. - PURULIA PIN - 723156 STATE - WEST BENGAL

Yesterday(9th feb 2021) a delivery person called me and told that today it is not possible to deliver the parcel tomorrow he will come and after few minutes a message came that your item has been delivered although i haven't received any parcel.
And when i am tried to call back on the number it asked for some pin which i was not having.
The number from which i received the call is: +91 [protected]
AWB Number - [protected]
I want to get my parcel as soon as possible.

Name- Suman Paul
Vill - KOTALDI
P.O- MURADI
DIST. - PURULIA
PIN - 723156
STATE - WEST BENGAL

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Ecom Express customer support has been notified about the posted complaint.

Verified Support

Feb 17, 2021

Ecom Express Customer Care's response Dear Sir/Mam,

Greetings From Ecom Express.

Please accept our sincere apologies for the inconvenience caused to you. We have noted your complaint regarding the non-delivery of your shipment and we shall coordinate with our delivery center to get this investigated and resolve at the earliest.

Meanwhile, you can provide your alternate contact number to assist you.

Regards,
Team Ecom Express

Verified Support

Feb 25, 2021

Ecom Express Customer Care's response Dear Sir,

Greetings

Please accept our apology for the delay in resolving your complaint. We have investigated with our Team and as per the confirmation, your shipment has been delivered. Request you to kindly confirm the delivery and the actual date of delivery.

Regards,
Ecom Express Team