Ecom Express — Item not delivered ,status showing delivered.

uday bhan chauhan

Aug 10, 2021

Address:

Uttar Pradesh

I had one order [AWB-[protected]] scheduled to be delivered on 1st Aug, 2021. On that day a person(probably delivery guy) called me abd asked where to deliver the product.I told him my address.5 minutes later I got a message showing that the item has been delivered to me, but it has been 10 days sonce them and I haven't received the package.

I have even checked with my neighbour s, no one has received it.
I called the customer care, each time they say 'your issue will be resolved in 72 hours' .After that no response even after 240 hours, I have called them 5 times, but no use.I even wrote to the [protected]@ecomexpress.com email, but no response feom there as well.

This is a very serious issue, we all depend on your services, amid these times and if your service is like this, then it is worth giving attention.

Please look into this.

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Ecom Express customer support has been notified about the posted complaint.

Verified Support

Aug 12, 2021

Ecom Express Customer Care's response Dear Uday,

Greetings From Ecom Express.

With reference to your query regarding the mentioned tracking number, as per our records the said shipment has been delivered at the registered address.

Request you to kindly check and confirm the delivery or in case you have not received the same and require any further assistance from our end.

Regards,

Team Ecom Express

Aug 13, 2021

Updated by uday bhan chauhan Confirmed, I have not received the package yet!
Now it has been 13 days, still I have not received the delivery and nor did any of my neighbours.
Either the delivery guy has delivered it to the wrong adress or maybe he has not delivered at all.

Showing the status delivered and delivering the product to somepne else, or some other address without my consent is not a delivery, it is fraud.

Please look into this.

Regards,

Uday