[Resolved] Ecom Express — item not delivered under false claim of " customer not available"

Mandar Kapleshwari

from Bhubaneshwar, Odisha

Address:	Nagpur, Maharashtra, 440001
Website:	ecomexpress.in

I was expecting delivery of 3 products today through courier company Ecom Express. In evening I received a message as below -

"Dear Customer, Your shipment[protected] is undelivered after 1st attempt on[protected].Please contact call centre @ [protected] - Ecom Express"

Today, Saturday being my weekly off I was home entire day. No one had come to my delivery address. There was no attempt of delivery. I guess the delivery boy might have casually put remark of customer not available to avoid todays delivery to take a day off. When taken up with the call centre contact no., there approach was casual with proper approach for handling the complaint call.

At the end of the day I haven't received the delivery. Very unprofessional service by the company.

- Unsatisfied Customer

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Aug 15, 2018

Complaint marked as Resolved

Ecom Express customer support has been notified about the posted complaint.

Verified Support

Jul 15, 2018

Ecom Express Customer Care's response Dear Mandar,

Greetings from Ecom Express!

Thank you for writing to us. We regret for the inconvenience caused regards to the delay in delivery. With reference to your complaint regarding the undelivered shipment, we are coordinating with the concerned team to get this delivered in next 24-48 hrs.

Regards,
Ecom Express Team

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Comments

RAJUL DIXIT

from Mundi, Madhya Pradesh

I'm complaining about dat my product awb no.[protected]. In tracking of this product dey show it out for delivery but it doesn't deliver yet..pls check..

manisht1

from Mumbai, Maharashtra

Today we have received one message for that
dear customer, your shipment[protected] is undelivered after 1st attempt on 14.7.2018.
But please note that any person yet contact me for this shipment. Then why you message that your shipment[protected] is undelivered after 1st attempt on 14.7.2018.

Please clear and confirm