[Resolved] Ecom Express — item not delivered yet | |||
I had ordered one item for my customer and supplier had shipped the item to customer. But ecom express didn't deliver the item to my customer yet..in the status it said tried to deliver but my customer said none of them came to deliver the item.. It's been many days and there is no update on the item yet.. Pls lookinto this and update.. Trackign # [protected] Was this information helpful? | |||
May 20, 2019 Complaint marked as Resolved Ecom Express customer support has been notified about the posted complaint. Verified Support Apr 18, 2019 Ecom Express Customer Care's response Dear Mam, Greetings from ECOM Express Please accept our sincere apologies for the inconvenience caused to you. As per our records your shipment [protected] has been returned back to your shopping portal. So we request you to kindly coordinate with your shopping directly for further assistance. Regards, Team ECOM Express | |||
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+91 11 3021 2000
+91 11 6659 8800
No. 14/12/2, Samalka,Old Delhi-Gurgaon Road, New Delhi, Delhi, India - 110037
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Please inform your courier boys to contact customers on the given numbers before they go for delivery or for reverse pickup.. Customers are not receiving any calls from your boys and boys are giving false statement saying customer not found.
Greetings from ECOM Express
Thank you for writing to us. Request you to provide the 9 or 10 digit Ecom Express AWB/tracking number for us to assist you and resolve your query.
Regards,
Team ECOM Express