Ecom Express — Item not yet received

My amazon order awb [protected]. I have not received the item. I got a message today i. E., 15.06.2020 at 17.38 as below.
"your amazon order awb [protected] was undelivered as you were not avalable"
But i have not received any phone call from the delivery agent. I am very much available at the delivery address. Previously also i had a same problem and subsequently i was forced to cancel my order. I dont know what happens this time.
I request you to arrange for delivery of the said item at the earliest. Dont force me to cancel the order
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Ecom Express customer support has been notified about the posted complaint.
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Dear Sir,

Greetings from Ecom Express

Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

Regards,
Ramen
Team Ecom Express

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