[Resolved] Ecom Express — Item showing as delivered where the item is not yet received | |
There was a courier that was supposed to be delivered yesterday but it didn't happen. And surprisingly, the status shows as delivered. How is this even possible? Never expected such irresponsibility from Ecom Express. I will be adding the last message I have received, Dear Customer, your WEGUARANTEE.IN "Pre-paid" shipment awb [protected] is out for delivery by ECOM executive Ph: [protected] PIN: *********(will mail the number is needed). After this, no idea what happened. When I check the status, it's showing as delivered. I tried to reach the executive with the number given and its saying the awb number as incorrect. Great right? Kindly do the needful and make sure that I receive my item. If not, I will be filing a case against the company no matter what extend I might have to go. Hope you will find and deliver my courier soon. Regards, Ashish Paul Was this information helpful? | |
Sep 18, 2020 Complaint marked as Resolved Ecom Express customer support has been notified about the posted complaint. Verified Support Sep 15, 2020 Ecom Express Customer Care's response Dear Sir, Greetings From Ecom Express. Please accept our sincere apologies for the inconvenience caused to you. We have noted your complaint regarding the non-delivery of your shipment and we shall coordinate with our delivery center to get this investigated and resolve at the earliest. Meanwhile, you can provide your alternate contact number to assist you. Regards, Ramen Team Ecom Express Verified Support Sep 18, 2020 Ecom Express Customer Care's response Dear Sir, Greetings Please accept our apology for the delay in resolving your complaint. We have investigated with our Team and as per the confirmation, your shipment has been delivered. Request you to kindly confirm the delivery and the actual date of delivery. Regards, Ramen Ecom Express Team | |
 2 Comments | |
Comments
I need my shipment urgent plz make it soon my contact number [protected]
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
35%
Complaints
6399
Pending
3646
Resolved
1262
+91 11 3021 2000
+91 11 6659 8800
No. 14/12/2, Samalka,Old Delhi-Gurgaon Road, New Delhi, Delhi, India - 110037
View all Ecom Express contact information
Greetings From Ecom Express.
Please accept our sincere apologies for the inconvenience caused to you. We have noted your complaint regarding the non-delivery of your shipment and we shall coordinate with our delivery center to get this investigated and resolve at the earliest.
Meanwhile, you can provide your alternate contact number to assist you.
Regards,
Ramen
Team Ecom Express
Greetings
Please accept our apology for the delay in resolving your complaint. We have investigated with our Team and as per the confirmation, your shipment has been delivered. Request you to kindly confirm the delivery and the actual date of delivery.
Regards,
Ramen
Ecom Express Team