Ecom Express — Item still not delivered even after 10 days of deadline

Vinod Anera

Feb 10, 2022

Address:

The item has reached Nagasandra ECom office 560073-

The item with AWB [protected] which was supposed to be delivered on 29th Jan has not yet delivered by ECom. Even after repeated follow ups and requests the item still remains undelivered. The return date is also overdue now.
The customer care always says that it will be delivered today whenever we call them but useless nor they are providing the local office number.
Request you to take up this matter and help in delivery of the item or at least give us the refund so that we can go with a honest reputed delivery company
henceforth.
Thank you.

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Ecom Express customer support has been notified about the posted complaint.

Verified Support

Feb 14, 2022

Ecom Express Customer Care's response Dear Sir/Mam,

Greetings from Ecom Express!

Thank you for writing to us. With reference to your request regarding the undelivered shipment, we are coordinating with the concerned team to arrange the delivery. You shall be notified through a SMS on your registered number once the shipment is out for delivery.

Regards,
Team Ecom Express

Verified Support

Feb 19, 2022

Ecom Express Customer Care's response Dear Sir/Mam,

Greetings from Ecom Express

Please accept our sincere apologies for the inconvenience caused. As per our records your shipment has been returned back to your shopping portal. So we request you to kindly coordinate with your shopping Portal for assistance.

Regards,
Team Ecom Express