Ecom Express — Jewellery

I placed an order on 8th Feb 2022. They said it will be delivered within 20 days. But it hasn't been delivered yet. They tried to contact me on 22nd Feb and on 23rd Feb but I wasn't available at that time. They called and said on 24th that it will be delivered within the next 48 hrs. but they didn't. And after that, it is showing on 28th Feb that it is under OFD lock. Now on 14th Mar, it is under RTO lock. They haven't delivered the product but they took prepaid payment. I have been trying to contact them since then but they are not responding.