Ecom Express — Kyc update process

Ku2sarapnbe

Jul 24, 2021

Address:

ARRAH

My KYC was scheduled with Ecomexpress multiple times and yet no one has contacted me till dtae.

Every day I get message from Ecomexpress saying KYC will be done today, yet no one contacted me. Tracking on their website show “Addressee requested to reschedule pickup” when they have not even contacted me.
WHEN I CALLED TO CUSTOMER CARE THEY DONT GIVE ME PROPER REASON WHY IT IS DELAYED.
MY AWB NO-[protected]

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Ecom Express customer support has been notified about the posted complaint.

Verified Support

Aug 05, 2021

Ecom Express Customer Care's response Dear Sir/Mam,

Greetings From Ecom Express.

We regret the inconvenience. As checked, AWB: [protected] has been marked as closed, hence, request you to contact your service provider for further assistance.

Regards,

Team Ecom Express