Ecom Express — Late delivery despite 12 days

We have ordered on sg on 14/6/2023, ecom got the order in 14th or 15th, and now it is 25/6/2023, it has been thrice the amount of days sg promised to deliver the product in, and whenever we called customer care they said attempt to deliver will be made tomorrow and when we called the next day they always said sorry sir attempt has not been made tomorrow we will guarantee make attempt. Ecom guarantees a maximum three day delivery but it has been almost four times that time, so we think if we do not get the product within 24hours from now, we will lodge a complaint in a police station or in any other way, and when we try to contact ecom also all the time only a bot answers the call. Ecom delivers on Sunday as well when we check in website and google but they never deliver it, we hope they deliver it within 24 hours of this post or we will lodge a complaint against them as it is against their own rules. And on top of that we don’t live in a remote area also. We live in Madhapur Hyderabad which is very famous area. Very bad experience from ecom and sg.
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Ecom Express customer support has been notified about the posted complaint.
Verified Support
Jun 27, 2023
Ecom Express Customer Care's response
Dear Karnati,

Greetings from Ecom Express!

We are sorry for the inconvenience caused due to delay in delivery. With reference to your request regarding the undelivered shipment, we are coordinating with the concerned team and they are already working to arrange the delivery.

You shall be notified through a SMS on your registered number once the shipment is out for delivery.

Regards,
Team Ecom Express
Verified Support
Jul 04, 2023
Ecom Express Customer Care's response
Dear Karnati,

Greetings from Ecom Express!

We are sorry for the inconvenience caused due to delay in delivery. We tried to connect with you on you registered number but not getting any response.

Request you to kindly share your alternative contact no. to coordinate for delivery.

Regards,
Team Ecom Express
Jul 09, 2023
Updated by Karnati anusha
Hello, we have told your delivery boy to return the package to the SG company as we have already brought the product from another store nearby, as it was so late delivery, kindly return the product to sg, if sg doesn't process our refund now it is not our fault and it's yours as we told your delivery boy around a week ago as he came to our house and we told him to return it, kindly check with him
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