[Resolved] Ecom Express — medicine not delivered

[Resolved] Ecom Express — medicine not delivered

V vimay1983 from Kolkata, West Bengal

Dear sir, I ordered some medicine from MedLife on 11th october 2019, and parcel is come to my location as shown your site as 18th october 2019. From 18 oct 2019 on words i call ecom customer care number for my delivery every time the executive was committed that the product will delivery within 24 hrs. And every time the delivery boy updated false delivery status that "customer not available" without any call to me. I called (25/10/2019) at the time the customer care guy give me same commitment. Then now status shows that shipment rto locked revoked. I need my ordered medicine ASAP. My awb no is : [protected] Was this information helpful? No (0) Yes (0)
Oct 30, 2019 Complaint marked as Resolved First of all I want to say thanks to your portal for solving my problem. On 30 Oct 2019, I received a call from Ecom express guy and he apologized for inconvenience and he assured me to deliver my medicine today. And he did it. Thank you all. Ecom Express customer support has been notified about the posted complaint. Verified Support Nov 02, 2019 Ecom Express Customer Care's response Dear Sir, Greetings from Ecom Please accept our sincere apologies for the inconvenience caused due to delay in delivering your shipment. As per our records, the shipment [protected], has been delivered on 30th october at the registered address and you have confirmed the same. Please write back to us in case you would require any further assistance on this. Assuring you of the best of our services at all times. Regards, Ecom Express Team
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