[Resolved]  Ecom Express — misbehavior of your courier partner

Address:444901

I am phacing some bad experience with courier partner. Actually i do online shopping from jabong and most of my parcel shipped from your courier. Sometimes i like the product and sometimes i don't like the product or sometimes wrong product delivered to me or some other issues are there so that's why i returned that product. Jabong has very good returned policy and they pickup that product from my place. Most of the time the return pickup is also done by you people. But today i received a call from yor courier partner from my area, a guy called me his name is subham, he called me and told me that why you shopped alot from jabong and why you returned the products etc etc and he told me that he will talk to jabong regarding this. I m sorry to say who is he to say all this nonsense thing to me. Is jabong is not paying to your company to deliver my parcel and for reverse pickups, is he doing all of this things for free for me. Previously he used to deny to come my place for delivery and saying that my area is out of service area, i also complained regarding this after that he delivered my parcel now this happened. I want to ask a question why are you people are there if you don't want business or if you are not able to do business. You people should thanks to me or all other customers like me that we are doing online shopping and give business to you people. And say no to company if you don't want to take orders from them, why are you saying all this nonsense to me. Please take some action regarding this matter and special that guy name called subham who is spoiling the image of your company.
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Jul 30, 2018
Complaint marked as Resolved 
Ecom Express customer support has been notified about the posted complaint.
Verified Support
Jun 29, 2018
Ecom Express Customer Care's response
Dear Mon,

Greetings from Ecom Express!

We apologies for the inconvenience caused in this regards. Please be informed that we have noted your complaint and will take necessary action against the misbehaviour done by delivery executive.

Request you to kindly provide the 9 digit AWB/tracking number so that we can assist you accordingly. You can also contact our Customer helpline no. [protected] for further assistance.

Regards,
Ecom Express Team
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