Ecom Express — Misbehaviour and delivery delay

Akhil t Rajan

from Saint Thomas Mount, Tamil Nadu

Address:

Ecom Express Cheruthony , Idukki

Today I faced a terrible situation with your service. Your delivery boys shouted at my mom! That was a very terrible mistake you have made to a customer. All the time, all the orders are collected by myself at your courier center. In the previous situation, they took lot of time to deliver my order . They wasted my time at their center .They refused to took my online transaction. WHY? Therefore I told them to deliver items to my home. But they took more than one day to even call me, even the item has arrived there earlier. Why these people behaving like this. I am buying online items since 2018. For the first time in my life I am facing problem like this. I am looking forward to your reply.

Was this information helpful?

No (0)

Yes (0)

Ecom Express customer support has been notified about the posted complaint.

Verified Support

Feb 17, 2021

Ecom Express Customer Care's response Dear Sir,

Greetings from Ecom Express

We deeply regret for the said incidence. We will surly take up with our team to take action against the errant official.

Request you to kindly provide the 9 or 10 digit AWB / tracking number (shows protected) or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

Regards,
Team Ecom Express