[Resolved]  Ecom Express — missing item in my package delivered and also a wrong item in it

Address: 560076

I had ordered Maxel Ak 2002 Epilator Pink & White and quantity was two. The package was delivered on April 27 2019 and amount was collected for two pieces. When I opened the package I found only one item that too a wrong one in the package. Right now return is initiated for that wrong item. I mailed to the help centre still the issue is not resolved. I want either one more to be delivered at earliest or please refund the money of the same. We had ordered with a trust that we get a good service and products but here it is not up to mark.

I request to kindly look into problem and resolve it as soon as possible .And for further details order number is [protected]

I hope this issue will be solved at the earliest
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May 31, 2019
Complaint marked as Resolved 
Ecom Express customer support has been notified about the posted complaint.
Verified Support
Apr 30, 2019
Ecom Express Customer Care's response
Dear Sir,

Greetings From ECOM Express.

Please accept our sincere apologies for the inconvenience caused to you. Request you to provide the 9 or 10 digit Ecom Express AWB/tracking number for us to assist you and resolve your complaint.

Regards,
Team ECOM Express
 
1 Comment

Comments

Sir, my awb no is [protected]. no more update last 9 days my parsal. plz help me and tell me current status.

missing item in my package delivered and also a wrong item in it - Comment #3422600 - Image #0
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