Ecom Express — Muscleblaze Biozyme Protein Undelivered

I have ordered a MuscleBlaze Biozyme Performance Whey, 500 g (1.1 lb), Rich Chocolate and it was assigned to Ecom Express to deliver the product. It's been 7 days and they have 3 delivery attempts to deliver the products and closed all the attempts with false undelivered claims.

They have made the claims like "Customer Refused Delivery at Doorstep", "Shipment attempted - could not be delivered due to Heavy Rains / Natural Calamity", "Customer not available".

These above claims are completely baseless and false and there was no such calamity happened in my place. They haven't even tried to deliver the product and they haven't made any delivery attempt except making those false claims.

Below is the Order No: from Muslceblaze website.
HKA[protected]

Hence i want this delivery to be cancelled and the amount to be refunded back to the original source.