Ecom Express — My Order : [protected] for Adenium Plants sent via AWB:[protected]

Ecom Express — My Order : [protected] for Adenium Plants sent via AWB:[protected]

C cj mohan Oct 21, 2021 Oct 25, 2021 This thread was updated on Oct 25, 2021

The subject order was sent by the seller vide Air Way Bill:[protected] on 11.10.21 from Kolkotta and as per tracking infotmation it reached the destination Office of Ecom Express at 6.20 am on 16.10.2021. On 16.10.21 I received an SMS on my registered mobile ([protected]) informing that Ecom Express Executive ([protected] PIN 99418) will deliver my Kartrocket pre-paid shipment [protected] today also informing the share code. The same day I received a call from +[protected] at 2.19pm enquiring the address details and informed the courier parcel will be delivered on that day. At 7.26pm I received another sms saying that they are unable to deliver the order on that day and will try to deliver on 17.10.21(Monday) But till date I have not received the courrier parcel. When I tried everal times till now, to contact the courrier EE Executive I am only getting a message that I am not calling from a Registered mobile. Yesterday (20.10.21) when I contacted The Ecom Express customer Sevice Section they appologised for the undue delay the assured they will deliver the parcel before 8pm yesterday. Nothing has happened so far and now. Was this information helpful? No (0) Yes (0)
Ecom Express customer support has been notified about the posted complaint. Verified Support Oct 25, 2021 Ecom Express Customer Care's response Dear Mohan, Greetings From Ecom Express. Thank you for writing to us. With reference to your query regarding your shipment, as per our records the said shipment has been delivered on 10/24/21 at the registered address. Request you to kindly check and confirm back in case you have not received the same or require any further assistance from our end. Regards, Team Ecom Express
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