Ecom Express — my order

I ordered few items from ajio and all has reached to my nearest ecom express hub, but now it shows rto lock and one item is shown as returned. I didn't eveb get a call from the ecom delivery partners and can't figure out why my order is being being returned to original. Please i need my order, it was my dress for eid.
My tracking id : [protected] & [protected]
Please ecom express, please deliver my order.
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Ecom Express customer support has been notified about the posted complaint.
Verified Support
Jul 27, 2020
Ecom Express Customer Care's response
Dear Sir,

Greetings from Ecom Express!
Please accept our apology for the inconvenience caused due to non-delivery of your shipment. The said shipments are returned back to shopping portal as we are unable to deliver it because of our center which comes under containment zone.

Please contact your shopping portal for assistance.

Regards,
Ramen
Team Ecom Express
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