Ecom Express — My Package Not Delivered Yet

I booked some product on Meesho, dated 09/03/22. Delivery address was my office address. On Sunday 13/03/22, 11:13 am I got a message that Ecom Express Executive will deliver the package on that day. At 04.09 pm again got a message that my package was undelivered as the address was unlocatable. No phone call was made by the delivery boy. On 14/03/22, I made a request to reattempt delivery, but till now I did not get the package. I think the delivery boys of this company does not deliver courier, they just update status as address was unlocatable from their home or branch office. A Hyundai Car Showroom on National Highway is really unlocatable? Why doesn't they make a call to the customer?
Was this information helpful?
No (0)
Yes (0)
Ecom Express customer support has been notified about the posted complaint.
Verified Support
Mar 16, 2022
Ecom Express Customer Care's response
Dear Sir/Mam,

Greetings from Ecom Express

Please accept our sincere apologies for the inconvenience caused. We request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

Regards,
Team Ecom Express
Complaint comments 

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Ecom Express
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    35%
    Complaints
    6402
    Pending
    3646
    Resolved
    1262
    Ecom Express Phone
    +91 11 3021 2000
    +91 11 6659 8800
    Ecom Express Address
    No. 14/12/2, Samalka,Old Delhi-Gurgaon Road, New Delhi, Delhi, India - 110037
    View all Ecom Express contact information