Ecom Express — My Parcel isnt delivered from past one week. 4 attempts have been made.

Hello! So, I placed an order back in May which is being delivered through ecom express. First of all I'm extremely disappointed. Let me explain in detail. The order took 2 months to dispatch and all that which i'm ok with. Finally on 26/06/2021 12:33 i received a message saying my order is out for delivery. But when I called him by myself he refused to come to my doorstep and told i'll deliver it tomorrow. I was ok with it. For 4 straight days there was no update. On 30/06/2021 I received another message saying out for delivery. When I called him. He was really rude and told I'll deliver it tomorrow and hung up. But that guy actually told costumer refused to accept and i got a message immediately saying that you have refused to accept. Kindly follow the link. When i followed the link i got an option to redeliver it. Without thinking much i asked to deliver it tomorrow only i.e. 01/06/2021. Where the delivery person promised that he'll deliver it tomorrow morning only because of COVID there wasn't any delivery boy nearby. I strictly told no but he cut the call. After which the shipment got locked. But after contacting the app they revoked the lock. On 3rd of July i got a message saying out for delivery again when i received the call there was complete silence he cut the call and without even calling again he updated to the company i refused again. So the customer care told me they'll talk to the senior officer and send a mail or something like that which made no difference. Now the shipment is locked again. Mind you I've been calling everyday you can check the call logs the ecom customer care who are actually good and trying to resolve my problem. I'm not attaching any photos because i've elaborated kindly ask your so called centers the details