Ecom Express — My product delivery is delayed

..n

Feb 23, 2022

Address:

Bangalore

Had ordered Micheal kors bag from AJIO LUXE app on 9th Feb 2022. As per the information received earlier, i was supposed to receive the product on 16th Feb 2022. Even after calling customer care executive after 16th of Feb 2022, i was informed that my product would be delivered within 24hrs. It's been seven days post scheduled date of delivery and I have still not received the product and it's still in the status "SHIPMENT AT DELIVERY CENTRE". Kindly help to sort the issue at the earliest before taking a serious action, since it is a luxury bag which has high price.
Order no[protected]
AWB NUMBER - [protected]

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Ecom Express customer support has been notified about the posted complaint.

Feb 23, 2022

Updated by ..n Shipment is from ECOM EXPRESS

Verified Support

Feb 25, 2022

Ecom Express Customer Care's response Dear Sir/Mam,

Greetings From Ecom Express.

Thank you for writing to us. We regret for the inconvenience caused due to delay in response. With reference to your query regarding your shipment, as per our records the said shipment has been delivered at the registered address.

Request you to kindly check and confirm back in case you have not received the same or require any further assistance from our end.

Regards,
Team Ecom Express