Ecom Express — My product hasn't been delivered

The product came ahead of time and I wasn't in house so I wasn't able to receive it. I thought I can get it next day when they try to re-deliver it but I still haven't received any message from the ecom service and when I try to track my order [protected] it's in undelivered status. I'm also unable to contact the person for the delivery of the order.
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Ecom Express customer support has been notified about the posted complaint.
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Dear Rosaline,

Greetings from Ecom Express

Please accept our sincere apologies for the inconvenience caused to you. Request you to kindly provide the 9 or 10 digit AWB / tracking number (shows protected) or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

Regards,
Team Ecom Express

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