Ecom Express — my product is not delivered but it i updated as delivered in status. no response from your team to help me on this

Hemadeepak

from Puducherry, Puducherry

Address:

595 Secreteriat Colony, Okkiyam, Thoraipakkam,, Chennai, Tamil Nadu, 600097

Awb :[protected], awb : [protected], awb : [protected] the mentioned tracking number says that it has been delivered to me. On 27th nov'19. But, i have not received it to me. I have raised complaint on 4th dec'19 your representative says it will get resolved in 24-48 hrs. But nothing happened. No one have called me to inform regarding the status of the complaint. I called today 11th dec'19 one representative have picked my call & put me on hold for 20 mins without any response. I want the action to be taken on this immediately & deliver my product or refund me the amount i spent for the product. I just fed up with your services. It is very pathetic.

Please reach me on my number for any queries :[protected]

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Ecom Express customer support has been notified about the posted complaint.

Verified Support

Dec 12, 2019

Ecom Express Customer Care's response Dear Sir/Mam,

Greetings From ECOM Express.

Please accept our sincere apologies for the inconvenience caused to you. We have noted your complaint regarding the non-delivery of your shipment, and we shall coordinate with our delivery center to get this investigated and resolve at the earliest.

Meanwhile, you can provide your alternate contact number to assist you.

Regards,
Team ECOM Express

Verified Support

Jan 03, 2020

Ecom Express Customer Care's response Dear Mam,

Greetings From ECOM Express.

With reference to your query regarding the AWB number [protected], [protected] and [protected], as per our records the said shipment has been delivered and accepted by Hema.

Request you to kindly check and confirm back in case you have not received the same or require any further assistance from our end.

Regards,
Team ECOM Express