Ecom Express — Myntra return pickup misplaced

Preetimai Gahan

Address:

HOUSE no. 102,SAI ANAND APARTMENT,AT-GHANGAPATNA,PO-KANTABADA,PS-CHANDAKA,BHUBANESWAR

There was return picked up by Ecom Express on 7th Sept 2020, AWB[protected], Return ID- [protected] but is not delivered to Myntra warehouse and we have received our refund yet.
The product has been picked up by Ecom Express Agent operating in the locality having PIN code- 752054, Place-Sai anand Apartment.
The Agent visited our apartment twice first on 7th Sept for a Saree pickup and next day on 8th Sept for other two products return.
I really want to raise a complaint against the agent and it was really unresponsive behaviour from his side.
We need clarification on this as soon as possible or else we will be raising this concern further to higher autorities.

Contact person -[protected]
gmail - [protected]@gmail.com

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Comments

Ecom Express Customer Care

from Mumbai, Maharashtra

Verified Support

Dear Mam,

Greetings from Ecom Express

Request you to kindly provide the 9 or 10 digit AWB / tracking number (shows protected) or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

Regards,
Ramen
Team Ecom Express

Preetimai Gahan's [Complaint's author] reply, Oct 16, 2020

Hi,
The AWB no does not match the shipment your delivery agent has picked up.
We have not received AWB no regarding the picked up item and he has not given us any confirmation message about it as well.
I really want to contact the delivery agent who was operating in our location in sept 7- Sept 8 time.
You can surely have the details.The same person has taken the shipment on Sept 8th as I have already mentioned above.Please get me the details of the agent who has visited to our place as we had a talk on Sept 8th regarding our shipment misplace and he said it has been given to your warehouse.

Preetimai Gahan

It's been a month since we posted our complaint. And still you have not responded yet? We are not getting our refund back. Your delivery guy misplaced our product and now we have to suffer. You can atleast find out easily the guy from ECOM express who picked our other orders, the same guy who mistook the Satrani Saree as to be picked by him. Can You please kindly give us his contact number. He will be able to answer where the order is.