Ecom Express — Negligence and harassment by ecom express representatives

Ashishgrew

Dec 14, 2021

Website:

Ecomexpress.in

I ordered four products with the four Awb no [protected], [protected], [protected] and [protected]. I did not received any SMS from them about dispatch or delivery and i have verified from Shopee that my address and phone number is correct. It’s been 3 days i have been continuously contacting them on their customer care who gave me wrong address of M2/32, Model Town 3, Delhi-09 and when i went their it was a house and no such office was there. 3 of my orders have been marked as unsuccessful delivery when there has been no such delivery. I am suffering from mental agony.

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Ecom Express customer support has been notified about the posted complaint.

Verified Support

Dec 17, 2021

Ecom Express Customer Care's response Dear Ashish,

Greetings from Ecom Express

Please accept our sincere apologies for the inconvenience caused regarding non-delivery of shipment. As per our records the tracking number [protected], [protected] and [protected] has been delivered at the registered address on 17th December 2021. Request you to kindly acknowledge the same.

Further, we would like to inform you that as per our records tracking number [protected] has not been picked-up, you may contact your shopping portal for the assistance.

Regards,
Team Ecom Express