Ecom Express — No otp received

As per delivery boy there is no attached number with the parcel, while this is not the reality you can see it in screenshot also.As per him he is unable to generate the otp hence can't deliver the item.The same issue was last month also where my 3 urgent parcels got returned back.
The issue arises when my Shopee site shipment is shipped with ecom as per e com it is shopping portal issue.Would it be shopping site issue then it should occur with shipment from DELHIVERY also it is getting all the otp and updates as usually
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Ecom Express customer support has been notified about the posted complaint.
Feb 15, 2022
Updated by Anas28
Ecom tracking number [protected]

Shopping portal order id 2202103SMCRNWG

Shopping portal customer care no [protected]
As per them mine number Is properly attached
Feb 16, 2022
Updated by Anas28
Last victims of this otp issue are attached below
Tracking no [protected] [protected] [protected]...

And future suspect which are Shipped with ecom are2202103SMCRNWG tracking number [protected]

Ordr I'd 2202116A3CGYW4  tracking number [protected]

220213BB158KTS tracking number [protected]
Verified Support
Feb 19, 2022
Ecom Express Customer Care's response
Dear Sir/Mam,

Greetings from Ecom Express.

Please accept our sincere apologies for the inconvenience caused. We have noted your complaint and we shall take this up with the concerned team to get an effective resolution for your complaint at the earliest.

Regards,
Team Ecom Express
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