Ecom Express — No proper response from customer care about delivery of the product

Address:Tiruchengode, Namakkal

I have ordered a product from flipkart 1 week before. It was about to be delivered on 15th March. On that day I received a message stated that product is undelivered because customer refused to accept it. But the fact is, delivery boy not even called me once. Then after lot of customer calls to flipkart and ecom express, they confirmed me that the product will be delivered today. And I got a delivery message with pin number and even received a call from ecom delivery. But the call disconnected automatically in 5 seconds without any answer. Now I again received a message stated that the product is undelivered within 2 minutes after that call

Don't know what the ECOM Express is thinking (or their's delivery boy). I tried to connect with ecom express with that pin number but that too failed. This is the worst ever delivery agent I faced (and most of the customer it seems).

If you can't deliver the product then can't you inform the customer? I am raising this complaint only after I tried to contact the ecom express customer care multiple times but no response from them

Order No.: [protected] (from flipkart). Please check this and respond me alteast here what is the actual problem for you guys about deliver this product
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Ecom Express customer support has been notified about the posted complaint.
Verified Support
Mar 21, 2022
Ecom Express Customer Care's response
Dear Sir/Mam,

Greetings from Ecom Express.

Thank you for writing to us. Request you to kindly provide the 9 or 10 digit AWB / tracking number for us to assist you on the same.

Regards,
Team Ecom Express
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