Ecom Express — No response in Shipment Delivery

Address:

LIG-36, phase-1,vudanagar, kurmanapallem, visakhapatnam -530046

My shipment has reached visakhapatnam on Nov 4th from teestory, but till now it didn't get delivered and no one are responding to this. I can see the customer support number in Ecom express portal is +91 [protected] and they are not connecting to customer representative instead a computer recording saying your shipment reached the destination and will reach you in 24 hours. Same thing repeating from nov 4th. Teestory and Ecom express both are not responding I have also dropped emails to below
[protected]@ecomexpress.in
[protected]@teestory.in
Registered mobile number: +91 [protected]
Bill number: [protected]
Order number: 327211