Ecom Express — Non Deliverability of Product

Address: B-3/10 D.L.F Ankur Vihar Loni Ghaziabad

Website: Non Deliverability of Product Ecom express

Keshav Raj
B-3/10, D.L.F Ankur Vihar
Loni Ghaziabad Uttar Pradesh - 201102
[protected]@gmail.com
[protected]
8th November 2024

Subject: Complaint Regarding Delayed Delivery and Unjustified Weight Issue – AWB Number - [protected]

Dear Sir/Madam,

I am writing to formally lodge a complaint regarding the delayed delivery of my order [Order Number/Tracking Number: XYZ] that was scheduled for delivery on November 1st, 2024.

Despite the fact that the expected delivery date has passed, I have yet to receive my product, and I have not been provided with any concrete updates or reasons for the delay. I recently contacted your customer service team, and I was informed that the delivery is being held up because the item is allegedly "too heavy" to be delivered.

I am extremely dissatisfied with this explanation, as:

There was no prior communication about any weight-related restrictions or issues before the expected delivery date.
No specific details regarding the weight issue have been provided, nor any clear explanation of how this can be resolved.
The item was purchased and listed with a clear understanding of its weight, and there was no indication from your team that it would exceed your handling capacity.
I was not informed of an alternative solution or delivery option that would allow the item to be delivered in a timely manner.

I expect to be offered compensation for the delay and the inconvenience caused due to this issue.

I expect a prompt and satisfactory resolution. Please contact me at given details to confirm the status of my complaint.

Thank you for your attention to this matter.

Sincerely,
Keshav Raj
AWB Number - [protected]
Delivery Agent Number - [protected]