Ecom Express — Non delivery of my product | |
I have ordered a product from a vendor on 20th of October . AWB number is [protected]. the product has been shipped through ecom. It had reached my city 10 days back, yet these ppl didn't attempt for delivery nor contacted me . I have been trying to contact since a week ..no avail . The CUSTOMER care doesn't work . ### courier service . Just fed up trying to reach these ppl . Just take an action regarding delivery asap . Was this information helpful? | |
|
Ecom Express customer support has been notified about the posted complaint. Verified Support Nov 09, 2021 Ecom Express Customer Care's response Dear Shaik, Greetings from Ecom Express Please accept our sincere apologies for the inconvenience caused. With reference to your request regarding the undelivered shipment, we are coordinating with the concerned team to arrange the delivery. You shall be notified through a SMS on your registered number once the shipment is out for delivery. Regards, Team Ecom Express Nov 09, 2021 Updated by Shaik Suhani Now the shipment has been returned by the courier office ppl to Delhi even after my constant msges and calls ... The story has again came to the Beginning ! Fed up with their sugar coaty words .. AWB number: [protected]  Verified Support Nov 18, 2021 Ecom Express Customer Care's response Dear Shaik, Greetings from Ecom Express Please accept our sincere apologies for the inconvenience caused. As per our records your shipment has been returned back to your shopping portal. So we request you to kindly coordinate with your shopping Portal for assistance. Regards, Team Ecom Express | |
 1 Comment | |
Comments
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
35%
Complaints
6402
Pending
3646
Resolved
1262
+91 11 3021 2000
+91 11 6659 8800
No. 14/12/2, Samalka,Old Delhi-Gurgaon Road, New Delhi, Delhi, India - 110037
View all Ecom Express contact information
Greetings from Ecom Express
Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to customercare@ecomexpress.in for us to assist you on the same.
Regards,
Team Ecom Express