Ecom Express — Non delivery of shipment

Address:

Nellore

Dear Sir/Madam,
I have booked one mobile and the company was delivering through ECOM EXPRESS courier service. But the shipment was reached to Nellore HUB on 31.07.2020 and the same was not sent to Delivery Centre.. The nearest Delivery centre in Nellore was closed yesterday and today. I went to the centre yesterday and today but the gates and DC was closed.. after getting the address of Nellore HUB I went to Nellore HUB. There the staff working don't even know the way to receive the customer.. they simply said that this is not the Delivery centre you have to go to Delivery centre like that they rudely answered to us.. but the issue is DC is closed since two days.I was on call with you customer care executive for more than 45 mins and they were not able to solve my query or answer my questions.. They just repeat the same info as reading from a manual.. When i say the order has reached the delivery center, they say its not, as they do not see that status also.. After seeing all these I was very worried about my shipment and every staff of ECOM EXPRESS courier is simply sitting and not having any responsibility. This is why ECOM EXPRESS COURIER service is treated as worst courier service in Nellore.. I request to kindly deliver my shipment by today evening.. My shipment details are [protected] reached to Nellore HUB on 31.07.2020