Ecom Express — Non delivery of Shipment/ no attempt to delivery

Website:

ecomexpress.in

I had placed an order from zoomin and my order had to be delivered by 14th of March 2021. Till today it has not been delivered though it reached bangalore on March 12th itself. The delivery was not at all attempted but still the status used to show 'Shipment un-delivered Consignee requested for future delivery' where in i had never received any call from the delivery agent nor had I requested for future delivery. Every time when I tried to track the shipment on zoomin website it used to prompt to request delivery on the future date and this has been continuing from past one week and now the status shows as - Shipment RTO Lock. This kind of service is not expected from such service providers.