Ecom Express — Non delivery/fake remarks

Tracking number: [protected] .

How you reschedule the delivery or undelivered without asking me any permission?.

Who is your branch manager?.

Kindly arrange a delivery within next 24 hours if failed so I have to proceed further action.

Now I'm coming to your customer support...! Why your helpline number there is no option to speak with support agent? Only your bot (IVR) speaking in the call so how to speak with your agent if we need any urgent help?.

Second thing, why you not have any grievance officer email id? Or escalation desk email? So how customers can escalate there issues?.

I know your answer for my your customer support question the answer is "you can contact your shipper for any inquires" so what purposes you have delivery courier? If customers won't connect with you?.

If I not received any response from your end within next 24 hours so I will send you letter to your registered address for further move.

I requested you to kindly share your local manager contact number or request him to callback with me.

I already mailed them but till now there is no response.

Thanks.