Ecom Express — Not delivered my parcel and OFD lock is applied by them

The delivee company ecom express didnot deliver my parcel and put the OFD lock. They didn't even call me for once and put my number to the blocked list if i called them. Every deliver company deliver every parcel in my area.. The only issue is with this ecom express company.. Every time i ordered something they had issue to with them to deliver, ( not our area to deliver thepl parcel) said by them.. Iam tired of this nonsense.. Every time i ordered something and if my parcel comes to them, i have to complaint about them evey time.. I need my parcel as soon as possible.. And take strict action against them. Thanks