Ecom Express — Not delivered my parcel

Sir/mam, my order was shipped 4 days ago at delivery centre . But that delivery boy don't deliver it to me. And daily he updates fake information on ecom site that customer refused to accept the order or customer was not available and address is wrong. And I have complaint to ecom customer care many more times but raily they say that your will shipped to you in 24 hours. But nothing happens delivery boy updates fake information about me .this is quite intolerable many time I have complaint but no action has been taken.
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Ecom Express customer support has been notified about the posted complaint.
Verified Support
Jan 20, 2021
Ecom Express Customer Care's response
Dear Sir/Mam,

Greetings from Ecom Express

Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

Regards,
Ramen
Team Ecom Express
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