Ecom Express — Not delivering courier

Address:

Address: Apollo Road, Chakkara Parambu, Vennala, Ernakulam, 682032, Kerala, India Phone: +91 94954 69487

"The apparel box" company had accepted online payment as part of a clothing delivery.
they gave me no information about the order until I threatened with a consumer complaint.

Then they transferred the order to ECOM express.
for many weeks " apparently" my delivery is roaming around in my location.

I haven't received any calls from the delivery boy.
but every evening I get the message that it's out for delivery.

I believe this is an elaborate scheme between "the apparel box" online shopping site and "Ecom Express" to get money without delivering a product.

kindly make an action come through about this as customers are being duped