Ecom Express — Not delivering my order [protected]

My package awb [protected] is sitting there in their Bhiwandi Thane warehouse for 4 days still they are not delivering.
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Ecom Express customer support has been notified about the posted complaint.
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Dear Rahul,

Greetings from Ecom Express!

We are sorry for the inconvenience caused due to delay in delivery. With reference to your request regarding the undelivered shipment, we are coordinating with the concerned team and they are already working to arrange the delivery.

You shall be notified through a SMS on your registered number once the shipment is out for delivery.

Regards,
Team Ecom Express
rahultims's [Complaint's author] reply, May 21, 2023
The next delivery date became 21st May 2023..today is 21st, still no sign of delivery..i dont understand what is the issue here..package is in bhiwandi..just 20km from my home...still no delivery..i have asked seller to discontinue giving packages to ecom express henceforth

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