Ecom Express — Not delivering my package even after 11 days

Ecom Express — Not delivering my package even after 11 days

G Gurupriya Eguturi Jun 14, 2022 Jun 15, 2022 This thread was updated on Jun 15, 2022

AWB Number : [protected] My order was supposed to reach my doorstep on 3 June. It's been 10 days. I've called them and have raised complaint 4 times. Yet no action is taken. These 3 times they told me that my package will be delivered in 24-48 hours. Now they are telling me that they can't give an exact date. I just want my package ON TIME. And I'm never going to order from any app that uses Ecom Express. Bad service. I'm so done with this. Was this information helpful? No (0) Yes (0)
Ecom Express customer support has been notified about the posted complaint.
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Ecom Express Customer Care

from Mumbai, Maharashtra

Jun 15, 2022

Verified Support

Dear Gurupriya

Greetings from Ecom Express

We regret for the inconvenience caused. Request you to kindly provide the 9 or 10 digit AWB / tracking number (shows protected) or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

Regards,
Team Ecom Express

Gurupriya Eguturi's [Complaint's author] reply, Jun 17, 2022

2977440414. This is the AWB number. Please take an action ASAP or just give me the refund.