Ecom Express — Not delivering my product coz of not receiving otp from them | |
Its been more than 5days and the company niether responding to my mails nor taking things seriously. They are telling they have sent an otp to my number. But i havent recieved any otp till now. I have explained and tried to talk with the courier boy several times but he says its policy. I told him to make a call so that i can talk to his executive but he always denies this. I have complaint about and mailed it to them but havent recieved any further replies from them. I tried to contact to customer care service but its not connected to the customer service officer. My awb number: [[protected]] Please help me out so that i can get my order as soon as possible. Its urgent.i dont knw how to get my product. Was this information helpful? | |
|
Ecom Express customer support has been notified about the posted complaint. Verified Support Nov 17, 2021 Ecom Express Customer Care's response Dear Madhuveena, Greetings from Ecom Express Please accept our sincere apologies for the inconvenience caused. As per our records your shipment has been returned back to your shopping portal. So we request you to kindly coordinate with your shopping Portal for assistance. Regards, Team Ecom Express | |
 1 Comment | |
Comments
Still the seller has not received the returned courier.. its been more than 15 days..the returned courier has not reached the seller yet..
Reply
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
35%
Complaints
6402
Pending
3645
Resolved
1263
+91 11 3021 2000
+91 11 6659 8800
No. 14/12/2, Samalka,Old Delhi-Gurgaon Road, New Delhi, Delhi, India - 110037
View all Ecom Express contact information