Ecom Express — Not delivering the parcel and updating false delivery status attempted

Ecom Express — Not delivering the parcel and updating false delivery status attempted

M Malvika Dhuria Mar 21, 2023 Mar 21, 2023 This thread was updated on Mar 21, 2023

I had a parcel to be delivered on 18th March as I was not avaiable the delivery boy rescheduled the delivery for 19th March. On 19th March I received a message that parcel is Out For Delivery amd after few minutes I got a message that address is incorrect. Same happened on 20th March and then the status is OFD lock applied. No delivery was attempted on 19th March and 20th March. I ordered 7 products from Nykaa 2 were delivered on the same address which they mentioned as incorrect. Was this information helpful? No (0) Yes (0)
Ecom Express customer support has been notified about the posted complaint.
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Malvika Dhuria

Mar 21, 2023

Adding to this I tried reaching customer care number on Ecom website which is [protected] this number says it is waiting and then got a call from another number [protected] who asked me to do some settings and sent some app to be installed to do Rs 2 payment for delivery.
I understood that it is a scam but never expected such things from the service provider of Nykaa.

Ecom Express Customer Care's response, Mar 23, 2023

Verified Support

Dear Mam,

Greetings from Ecom Express

We regret for the inconvenience caused. Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [email protected] for us to assist you on the same.

Regards,
Team Ecom Express