Ecom Express — not delivering the product on time

vinodpournami

Address:

Vinod N ,Nellikal House ,P O Urakam,Thrissur-680562

Hi sir,
My name is vinod n, i want to file a complaint about the order (Awb number is [protected]) that was placed by me dated 10 th august 2020.
Actually i missed the call of delivery boy in the first attempt. Later when i contacted customer care it was conveyed to me that the parcel will be delivered on next working day. But the parcel was not delivered.. I repeatedly made the call to customer care and got the same reply. But i haven`t received my parcel till now.

Please do the needful.

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Ecom Express customer support has been notified about the posted complaint.

Aug 25, 2020

Updated by vinodpournami Hi Sir,
My name is Vinod N, I want to file a complaint about the order(AWB number is [protected]) that was placed by me dated 10 th august 2020.
Actually I missed the call of delivery boy in the first attempt.Later when I contacted customer care it was conveyed to me that the parcel will be delivered on next working day.But the parcel was not delivered..I repeatedly made the call to customer care and got the same reply.But i haven`t received my parcel till now.

Please do the needful.

Verified Support

Aug 28, 2020

Ecom Express Customer Care's response Dear Sir,

Greetings from Ecom Express!

Please accept our apology for the inconvenience caused due to non-delivery of your shipment and the updated reason. We shall take up the matter with concerned team and expedite the delivery of your shipment.

Regards,
Ramen
Team Ecom Express

Verified Support

Aug 29, 2020

Ecom Express Customer Care's response Dear Sir,

Greetings from Ecom Express

Please accept our sincere apologies for the inconvenience caused to you. As per our records your shipment [protected] has been returned back to your shopping portal. So we request you to kindly coordinate with your shopping Portal for assistance.

Regards,
Ramen
Team Ecom Express