Ecom Express — not getting my courier

Address:

Ranchi, Jharkhand, 834001

Good morning sir
My name is shubham i am from ranchi jharkhand. I have ordered john player trouser on 21sep.
On 30sep. I got a call for my trousers bt i was unable to receive because i was out of town tomorrow when i was at my nearest ecom xpress courier service they took my tracking number and said please wait 10min. I have waited 1:30hr bt they still can't find my courier and took my id and number and said we will call you bt they haven't call yet.
Please help me sir.
Name: shubham burman
Order id:od[protected]
Shipment id:[protected]