Ecom Express — not received my parcel

simmi921993

from Gurgaon, Haryana

Address:

110016

I have ordered one head phone via tracking no. [protected] which was to be dilevered by ecom. It is showing delivered since 14 th november on your website. However, no item has been delivered to me. I have contacted the complaint team multiple times and each time they assured me for prompt action within 48 hrs.
Nothing has been done from our side. Its more than 16 days now. It is my biggest mistake to trust your brand. I request you to enquire the matter and expedite the process otherwise i will follow the legal procedure.

Regards,
Simranjeet
(Worried customer)

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Ecom Express customer support has been notified about the posted complaint.

Verified Support

Dec 02, 2019

Ecom Express Customer Care's response Dear Mam,

Greetings From ECOM Express.

We are sorry to hear about your experience. We have noted your complaint regarding non-delivery of shipment and we are coordinating with the concerned team to get this resolved at the earliest.

Meanwhile, please email us your contact number at [protected]@ecomexpress.in.

Regards,
Team ECOM Express

Verified Support

Dec 06, 2019

Ecom Express Customer Care's response Dear Mam,

Greetings From ECOM Express.

Request you to kindly share your alternate contact number to assist you.

Regards,
Team ECOM Express